Privacy Policy

Effective Date: November 4, 2026

1. Introduction

Welcome to the Privacy Policy of MASCOTA AVENUE SL, the owner and operator of the e-commerce website www.mascotaavenuesl.com. At MASCOTA AVENUE, we are a team of passionate pet lovers based in Spain, dedicated to providing thoughtful, high-quality pet gear for furry companions and their owners across the country and beyond. This Privacy Policy is designed to clearly explain how we collect, use, store, share, and protect your personal information when you visit our website, browse our pet accessory collections, make purchases, interact with our customer support services, or participate in any of our platform-related activities.

We fully recognize the importance of personal data privacy, and we are committed to complying with all applicable data protection regulations, including the General Data Protection Regulation (GDPR) and relevant Spanish data protection laws. Our core principle is to handle your personal information with full transparency, fairness, and respect, ensuring that your data is only used in ways that align with your expectations as a valued customer of our pet accessories shop. If you have any questions or concerns about this Privacy Policy or our data handling practices, you can reach out to us directly using the contact details provided in Section 9 of this document.

2. Information We Collect

We only collect personal information that is necessary to deliver our full range of e-commerce services to you, and we never gather data without your explicit awareness or valid legal basis. The categories of information we may collect include:

2.1 Information You Provide Directly to Us

This refers to all data you voluntarily submit when interacting with our platform:

• ‌Account and Profile Data‌: When you create a user account on our website, we collect your full name, email address, contact phone number, and any optional profile details you choose to share, such as your pet’s name, breed, or preferences for specific pet product categories. This information helps us personalize your shopping experience and recommend relevant items you and your furry friend may love.
• ‌Order and Transaction Data‌: When you place an order for our pet products, including pet toys, grooming tools, portable water bottles, and other accessories, we collect your billing address, shipping address, payment method details (we do not store full credit card numbers, all sensitive payment processing is handled through certified, secure third-party payment providers), and purchase history records.
• ‌Communication Data‌: If you contact our customer support team via email at crypta@mascotaavenuesl.com, fill out a contact form on our website, call us at +34 93 853 6037, or leave product reviews and feedback, we collect the content of your messages, your contact information, and any additional details you share with us during these interactions to resolve your inquiries efficiently.
• ‌Booking and Reservation Data‌: For users who make table reservation requests through our platform, we collect your full name, contact number, the number of guests in your group, your preferred booking time, and any special requirements you note for your visit, to ensure we can arrange your requested service smoothly.

2.2 Information We Collect Automatically

When you access and browse www.mascotaavenuesl.com, we automatically gather certain technical data through cookies, web beacons, and other similar tracking technologies:

• ‌Device and Technical Data‌: This includes your IP address, browser type and version, operating system, device model, language settings, time zone region, and unique device identifiers. This data helps us optimize our website’s performance across different devices and ensure our platform functions correctly for all users.
• ‌Usage Data‌: We collect records of your browsing behavior on our website, such as the pages you visit, the pet product listings you view, the links you click, the time you spend on each page, your search queries, and your navigation paths between different sections of our shop. This data allows us to understand how users interact with our platform, identify popular pet products, and improve our website layout to make it easier for you to find the items you need.
• ‌Cookie Data‌: We use first-party and necessary cookies to remember your shopping cart contents, keep you logged into your user account during your visit, and save your preference settings for our website. You can adjust your browser settings to refuse cookies at any time, though this may limit some functional features of our e-commerce platform.

3. How We Use Your Personal Information

We process your personal information exclusively for legitimate, clearly stated purposes that are relevant to providing you with a high-quality e-commerce experience for pet accessories:

1. ‌Order Fulfillment and Service Delivery‌: We use your transaction, shipping, and contact details to process your purchase requests, arrange shipping and delivery of your ordered pet products, send you order confirmation emails, tracking notifications, and handle any post-delivery returns or refunds per our published Refund and Returns Policy.
2. ‌Website Functionality Optimization‌: The automatically collected usage and device data help us troubleshoot technical issues, improve website loading speeds, update our platform features, and ensure that all sections of our shop — from our new arrivals of plush dog toys to our grooming glove product catalog — are accessible and easy to navigate for every visitor.
3. ‌Personalized Customer Experience‌: We use your profile and past purchase history to make tailored product recommendations, showcase new pet drops that align with your past interests, and share content that we believe will be relevant to you and your pet, making your shopping experience at MASCOTA AVENUE more enjoyable.
4. ‌Customer Support and Query Resolution‌: The contact data and communication content you share with us allow our support team to respond to your questions about product specifications, shipping policies, order statuses, or any other concerns quickly and effectively, to ensure you have a smooth and satisfactory experience with our brand.
5. ‌Marketing and Promotional Communications‌: With your explicit opt-in consent, we will send you occasional email newsletters with updates about new pet product launches, exclusive discount offers, seasonal promotions, and tips for caring for your furry companions. You can unsubscribe from these marketing communications at any time, by clicking the unsubscribe link located at the bottom of every marketing email we send.
6. ‌Legal Compliance and Security Protection‌: We process your personal data when required to comply with applicable legal obligations, such as tax reporting and record-keeping requirements. We also use your data to detect, prevent, and address fraudulent transactions, unauthorized access to our website, and other illegal activities, to protect the security of our users, our platform, and our business operations.

4. Sharing of Your Personal Information

MASCOTA AVENUE SL never sells, rents, or leases your personal information to unaffiliated third parties for their own marketing purposes. We only share your data with trusted third parties under strictly limited circumstances, as outlined below:

• ‌Authorized Service Providers‌: We share necessary data with third-party service providers who help us operate our e-commerce business, including certified payment processing companies to handle your payment transactions, professional logistics and shipping partners to deliver your pet product orders to your specified address, IT maintenance providers who help us maintain the security and functionality of our website, and email service platforms to send you order updates and promotional communications (if you have opted in). All of these third-party partners are required by contract to protect your personal information with the same level of security we implement, and they are prohibited from using your data for any unrelated purposes.
• ‌Legal and Regulatory Authorities‌: We may disclose your personal information if we are required to do so by applicable law, court order, or valid government regulatory request. We may also share your data when disclosure is necessary to protect our legal rights, defend against ongoing legal claims, or safeguard the safety of our users, our staff, and the general public.
• ‌Business Transaction Successors‌: In the event that MASCOTA AVENUE SL undergoes a merger, acquisition, full or partial sale of company assets, or other corporate restructuring, your personal information may be transferred to the succeeding business entity as part of the transaction. We will provide you with advance notice before your data is transferred to a new controller, so you are fully informed of any changes to how your personal information will be managed.

5. Data Storage and Security

Your personal information is stored on secure, password-protected servers located within the European Economic Area (EEA), in full compliance with GDPR data residency and transfer requirements. We implement a comprehensive set of industry-standard technical and organizational security measures to protect your personal data from unauthorized access, accidental loss, alteration, disclosure, or destruction:

• All sensitive data transmissions between your browser and our website are encrypted using TLS 1.3 technology, to prevent interception by unauthorized parties during data transfer.
• Our internal systems access controls limit access to your personal information only to authorized MASCOTA AVENUE staff who require that data to complete their job duties related to order processing, customer support, and website maintenance, and all team members are bound by strict internal data confidentiality agreements.
• We perform regular periodic security audits, system updates, and malware scans to identify and address any potential vulnerabilities in our platform, ensuring our security systems stay up to date against emerging cyber threats.
  While we take all reasonable steps to protect your personal information, it is important to note that no data transmission or storage system can be guaranteed to be 100% invulnerable. In the unlikely event of a personal data breach that poses a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority as required by applicable data protection laws, without undue delay.

6. Your Data Protection Rights

Under applicable European and Spanish data protection regulations, you hold a full set of legal rights over your personal information. At MASCOTA AVENUE, we make it easy for you to exercise all of these rights at any time, free of charge:

• ‌Right of Access‌: You can submit a request to receive a copy of all personal information we hold about you, along with a detailed explanation of how we process that data.
• ‌Right to Rectification‌: If you find that any of the personal data we have on file for you is incomplete, inaccurate, or out of date, you can contact us to request immediate correction of that information.
• ‌Right to Erasure‌: You have the right to request that we delete your personal information from our systems, in circumstances where the data is no longer necessary for the purposes we originally collected it for, you withdraw your previous consent to our processing, or our processing of your data violates applicable legal requirements.
• ‌Right to Restriction of Processing‌: You can request that we temporarily pause the processing of your personal data, during the period where we are verifying the accuracy of your data, investigating an objection you have raised against our processing activities, or in situations where we no longer need the data but you require it for legal claim purposes.
• ‌Right to Data Portability‌: You can request to receive all the personal data you have provided to us in a structured, commonly used, machine-readable format, or request that we transmit this data directly to another data controller you specify, where technically feasible.
• ‌Right to Object‌: You have the right to object to our processing of your personal information at any time, for reasons related to your specific situation, including for direct marketing purposes. Once you submit an objection to direct marketing, we will immediately stop all related processing activities for your data.
• ‌Right to Withdraw Consent‌: For any processing activity that you previously provided explicit consent for, you are fully entitled to withdraw that consent at any time, without affecting the lawfulness of processing we completed before your withdrawal.

To exercise any of the above rights, you can send your request to us via email at crypta@mascotaavenuesl.com, or contact us via phone at +34 93 853 6037. We will respond to your valid request within 30 calendar days, in line with applicable legal requirements. If you believe that our processing of your personal information has violated data protection regulations, you also have the right to submit a formal complaint to your local data protection supervisory authority.

7. Children’s Privacy

Our e-commerce platform www.mascotaavenuesl.com is not directed at children under the age of 16, and we do not knowingly collect any personal information from children under 16 years old. If you are a parent or legal guardian of a child under 16, and you become aware that your child has provided us with their personal information without your prior consent, please contact us immediately using our provided contact details. We will promptly take steps to delete that information from all our storage systems as soon as we are notified.

8. Changes to This Privacy Policy

We may occasionally update and revise this Privacy Policy to reflect changes to our business operations, new regulatory requirements, or updates to our platform’s functional features. When we make material changes to this policy, we will update the “Effective Date” listed at the top of this document, and post the revised version prominently on the Privacy Policy page of our website www.mascotaavenuesl.com. We encourage you to review this Privacy Policy periodically to stay informed of our latest data handling practices. Your continued use of our website and our e-commerce services after the revised policy is published will constitute your acknowledgment and agreement to the updated terms of this Privacy Policy.

9. Contact Information

If you have any questions, comments, concerns, or formal requests related to this Privacy Policy, or our personal data handling practices, you can contact our data protection representative directly at:
Company Name: MASCOTA AVENUE SL
Website: www.mascotaavenuesl.com
Email Address: crypta@mascotaavenuesl.com
Physical Address: Calle de Bilbao 25, Piso 1, Puerta 4, 08005 Barcelona, Spain
Contact Phone Number: +34 93 853 6037