Terms of Service

Effective Date: November 4, 2026

1. Introduction and Parties

Welcome to the official Terms of Service of MASCOTA AVENUE SL, the operator of the e-commerce platform www.mascotaavenuesl.com. These legally binding terms govern your access to, and use of, our pet accessories shopping website, all related services provided through the platform, and all purchase transactions completed between you and MASCOTA AVENUE SL.

MASCOTA AVENUE SL is a registered pet gear brand rooted in Spain, founded by a team of passionate pet lovers. Our headquarters and primary operating location are situated at Calle de Bilbao 25, Piso 1, Puerta 4, 08005 Barcelona, Spain, with official contact email at crypta@mascotaavenuesl.com and contact phone number +34 93 853 6037. By visiting our website, browsing our product catalog, creating a user account, placing an order, or accessing any of our platform features, you confirm that you are at least 18 years of age (or have reached the age of majority in your jurisdiction of residence), and that you agree to be bound by every clause outlined in these Terms of Service. If you do not agree to all terms stated here, you are not authorized to use our website or complete any transactions on our platform.

These Terms of Service operate in conjunction with our published Privacy Policy, Refund and Returns Policy, and Shipping Policy, all of which are hosted publicly on our www.mascotaavenuesl.com website. Collectively, these documents form the full and legally complete agreement between you and MASCOTA AVENUE SL related to your use of our e-commerce services.

2. Platform Description and Permitted Use

MASCOTA AVENUE SL operates as a dedicated local destination across Spain that provides thoughtfully designed, high-quality pet accessories for all types of furry companions. Our product catalog covers a wide range of categories including plush interactive pet toys, durable chew items, ergonomic grooming tools, portable travel water bottles for pets, and all other pet gear displayed in our online shop. Our platform also offers optional table reservation booking services for customers who wish to visit our physical experience space, as clearly marked on our website.

We grant you a limited, non-exclusive, non-transferable, revocable personal license to access and use our website for personal, non-commercial shopping purposes only. Under this license, you explicitly agree that you will not:

• Reproduce, duplicate, copy, resell, or exploit any section of our website, product listings, or platform content for any commercial purpose without our explicit written prior approval
• Use automated scripts, web crawlers, scrapers, or other bulk data collection tools to access, collect, or extract data from our website for unauthorized purposes
• Conduct any activity that may damage, disable, overburden, or impair the normal functionality of our website, including launching distributed denial of service attacks, injecting malicious code, or sending excessive spam traffic to our servers
• Impersonate any other person, entity, or MASCOTA AVENUE SL staff member when interacting with our platform or submitting information to us
• Use our website for any fraudulent, illegal, or unauthorized purpose, including making false order claims, submitting fake payment information, or harassing our customer support team

Any violation of these permitted use clauses will result in immediate termination of your access to our platform, and we reserve the right to pursue all applicable legal remedies for losses incurred due to your unauthorized activities.

3. User Account Registration and Security

To access certain advanced features on www.mascotaavenuesl.com, including saving your favorite items to a wishlist, tracking order history, and processing faster checkout for future purchases, you may choose to create a user account on our platform. When registering for an account, you agree to provide accurate, complete, and up-to-date personal information, including your full legal name, valid email address, active contact phone number, and correct delivery address. You will not submit false or misleading personal details during the account creation process.

You are fully responsible for maintaining the confidentiality of your account login credentials, including your account password, and for all activities, actions, and transactions that occur under your user account. You agree to notify MASCOTA AVENUE SL immediately via our official contact channels if you discover any unauthorized access to your account, any credential leaks, or any other security breach related to your account profile. We will never send unsolicited messages requesting you to share your full account password or payment PIN details, and any such request should be reported to our support team immediately.

MASCOTA AVENUE SL reserves the full right to suspend, temporarily restrict, or permanently terminate your user account at our sole discretion, without prior advance notice, if we determine that your account activity violates these Terms of Service, involves fraudulent behavior, or poses a security risk to our platform, other users, or our business operations.

4. Order Placement, Pricing, and Payment Terms

When you submit an order on our website, you are making a formal offer to purchase the selected pet products at the listed prices. All orders are subject to subsequent confirmation and acceptance by MASCOTA AVENUE SL, and we reserve the right to reject any order for any reasonable reason, including but not limited to product stock shortages, pricing errors detected on our platform, or suspicion of fraudulent transaction activity.

4.1 Pricing Accuracy

All product prices displayed on our www.mascotaavenuesl.com website are quoted in Euros, and include applicable Spanish value-added tax (VAT) unless explicitly stated otherwise. We take all reasonable measures to ensure that all product pricing information published on our website is 100% accurate. However, in rare cases, technical system errors may lead to incorrect, abnormally low pricing being displayed on a product listing. If we detect a pricing error for an item you have already submitted an order for, we will notify you within 2 working days, and provide you with two options: we can cancel your related order and issue a full refund of any amount you have paid, or we can confirm the correct standard product price with you, and process the order after receiving your explicit re-confirmation of agreement. We are not obligated to fulfill orders placed at incorrect error prices.

4.2 Payment Processing

All payments for your orders are processed through our certified, secure third-party payment providers. We do not store full sensitive payment details including complete credit card numbers, CVV codes, or bank account information on our own internal servers. You confirm that the payment method you use to complete your order is legally owned by you, and you have full authorization to use that payment method to complete the transaction. Once your payment is verified successfully, you will receive an official order confirmation email sent to the email address linked to your order.

5. Product Information and Availability

MASCOTA AVENUE SL makes every effort to display the product details, photos, descriptions, and functional features of our pet accessories on our website as accurately as possible. However, slight differences in the color or texture of physical products may appear due to varying display screen resolutions on different user devices, and such minor discrepancies do not count as product quality defects.

All product availability status displayed on our website is updated in real time based on our warehouse stock levels. If an item you have ordered is confirmed to be out of stock for an extended period after your order is submitted, our support team will contact you promptly to inform you of the estimated restock timeline, and offer you the option to wait for restock, select an alternative equivalent pet product from our catalog, or receive full store credit equal to the value of the out-of-stock item.

6. User-Generated Content Rules

Our platform allows registered users to submit public product reviews, feedback, and other user-generated content related to their shopping experience with our pet accessories. When you submit any user-generated content to our website, you automatically grant MASCOTA AVENUE SL SL a permanent, royalty-free, worldwide, non-exclusive license to use, reproduce, modify, adapt, publish, display, and distribute that content for our marketing, brand promotion, and customer service purposes.

You explicitly agree that you will not submit user-generated content that:

• Is defamatory, abusive, threatening, obscene, or violates public morality standards
• Infringes on the intellectual property rights, privacy rights, or other legitimate legal rights of any third party
• Contains false, misleading information, or malicious negative content submitted for commercial competitive purposes
• Includes unsolicited advertising, spam links, or promotional content for unrelated third-party products

We reserve the full right to review, edit, or remove any user-generated content from our website at our sole discretion, without prior notice to the user who submitted the content.

7. Intellectual Property Rights

All content published on www.mascotaavenuesl.com, including but not limited to our brand logo, website design layout, product photos, text descriptions, graphic assets, video content, software code, and all other platform materials, are the exclusive intellectual property of MASCOTA AVENUE SL. These works are protected by Spanish national copyright laws, European Union intellectual property regulations, and international copyright treaty provisions.

You are not permitted to copy, distribute, modify, publicly display, or commercially use any of our intellectual property assets without our explicit written prior authorization. You may not use our brand name, registered trademarks, or product identifiers in connection with any product or service that is not authorized by us, in any way that may cause confusion among customers, or that defames or discredits our brand.

8. Third-Party Links

Our website may occasionally contain hyperlinks that direct to third-party operated websites, including links to our logistics partner’s parcel tracking page, our authorized payment processing platforms, or other external resource pages that we believe may be useful for our customers. MASCOTA AVENUE SL has no control over the content, privacy policies, or service terms of these external third-party websites, and we take no responsibility for any damage or loss incurred by you when you access and use these third-party platforms. We strongly recommend that you review the terms of service and privacy policy of every external website you visit after leaving our www.mascotaavenuesl.com platform, before you submit any personal information or complete any transactions on those sites.

9. Disclaimers of Warranties

Our website and all services provided by MASCOTA AVENUE SL are delivered to you on an “as is” and “as available” basis, without any express or implied warranties of any kind. MASCOTA AVENUE SL does not guarantee that our website will operate uninterrupted, that access to the platform will be completely error-free, or that all defects on the website will be fixed immediately. We do not make any implied warranties related to the merchantability, fitness for a specific purpose, or non-infringement of intellectual property rights related to our services and products, to the full extent permitted by applicable Spanish laws.

10. Limitation of Liability

Under no circumstances will MASCOTA AVENUE SL, its directors, employees, or authorized representatives be held liable for any indirect, incidental, consequential, punitive, or special damages arising out of or related to your use of our website, your purchase of our products, or any violation of these Terms of Service, even if we have been advised of the possibility of such potential damages. Our total aggregate liability for any claim related to your transaction or use of our platform will never exceed the total amount you have paid to MASCOTA AVENUE SL for the specific order or service that the claim is linked to.

Nothing in this clause is intended to exclude or restrict any liability that cannot be legally excluded under applicable consumer protection laws, including liability for personal injury caused by our proven negligence, or liability for fraudulent misrepresentation.

11. Modifications to Terms of Service

MASCOTA AVENUE SL reserves the right to update, revise, or modify these Terms of Service at any time at our sole discretion, to reflect changes to our business operations, new legal regulatory requirements, or updates to our platform service features. When we make material changes to this document, we will update the “Effective Date” marking at the top of these Terms of Service, and publish the revised version prominently on the dedicated Terms of Service page of our website. Your continued access to our platform and placement of new orders after the revised terms are published will be treated as your full acceptance and agreement to all content in the updated Terms of Service.

12. Governing Law and Dispute Resolution

These Terms of Service are governed by, and interpreted in accordance with, the laws of Spain. Any dispute, claim, or controversy arising out of or related to your use of our website, your orders with MASCOTA AVENUE SL, or these Terms of Service will first be resolved through friendly, good-faith negotiation between both parties. If the dispute cannot be resolved amicably within 30 calendar days, both parties agree that the exclusive jurisdiction for all legal proceedings will be the competent courts located in Barcelona, Spain.

13. Severability

If any individual clause outlined in these Terms of Service is found to be invalid, illegal, or unenforceable by a competent court of law, the remaining full provisions of the agreement will remain in full force and effect, and will not be affected in any way by the invalidated clause.

14. Contact Information

If you have any questions, comments, or inquiries related to any clause within these Terms of Service, you can contact our authorized representative through the following official channels:
Company Name: MASCOTA AVENUE SL
Website: www.mascotaavenuesl.com
Email Address: crypta@mascotaavenuesl.com
Physical Address: Calle de Bilbao 25, Piso 1, Puerta 4, 08005 Barcelona, Spain
Contact Phone Number: +34 93 853 6037
Our customer service team is available to respond to your inquiries from 9:00 to 18:00 CET on standard working days.